Terms and Conditions of Sales

Special Orders:  Please  allow at least ten (10) working days for all Special Orders after an order is submitted by the ProShop or Showroom.  For special orders over $5,000 from customers without credit terms (i.e., cash, COD), or over $25,000 for customers with credit terms, a purchase order on the buyer’s letterhead or signed order acknowledgement will be required.  Buyer may cancel Special Orders only with the prior written consent of Louisville Tile, which we may withhold at our sole discretion. All cancellations may be subject to payment to Louisville Tile for reasonable and proper cancellation charges.

Payment for special order and direct ship products will be collected at time of order with Louisville Tile unless the customer has an open credit account with available credit.  For COD/cash customers, any stock order over $5,000 will require a 50% deposit at time of order. For open account customers, an invoice will be generated at time of pick up and payment is due on the date stated on the invoice in accordance with our terms.  

SPECIAL ORDERD MATERIAL IS NON-RETURNABLE. All special-order products are to be picked up within ninety days of full order receipt into Louisville Tile Distributors. If not picked up, the customer may be responsible for a 50% restock fee and freight costs incurred by Louisville Tile Distributors. 

Claims: It is the buyer’s responsibility to inspect material purchased through Louisville Tile Distributor locations or through direct shipment within 30 days of direct receipt or pick up/delivery and before installation. If for any reason the material is regarded as unsatisfactory, Louisville Tile Distributors must be notified in writing before installation is started. No claims will be allowed after purchased products have been installed. No claims will be accepted on second-grade tile. No allowance will be made after products are installed. 

Louisville Tile Distributors will, at its option, either (1) provide substituted material (without allowance for installation) or (2) refund to buyer the purchase price of defective materials upon their return to Louisville Tile Distributors in resaleable condition. 

Materials may be returned to Louisville Tile Distributors at the company’s expense only after inspection by Louisville Tile Distributors and receipt of shipping instructions by the buyer. Louisville Tile Distributors is not liable for any incidental or consequential damages resulting from a breach of any applicable warranty or otherwise.

Returns: Special order, close out, cut sheet goods, mixed shades and installation products or any material in non-resaleable packaging are non-returnable. Stock items may be returned within 30 days of invoice under the following conditions:

• Field Tile: Four (4) full cartons only, must be the same shade and caliber.
• Trim and Mosaic: by the piece

Louisville Tile does not charge a restocking fee for approved returns that are returned within 30 days of invoice. Please note that it is the responsibility of the customer and/or their installer to figure and provide quantities of tile/material needed. Louisville Tile Distributors is in no way liable or responsible for any overages or shortages of material. Please note that sizes provided are nominal unless otherwise noted. 

Delivery/Handling Charges: Louisville Tile delivery terms are FOB Our Warehouse. Additional charges for delivery and handling may be applied at order entry if a direct ship or delivery to a location other than our warehouse is selected. Please ask your branch customer service about delivery services and associated charges in your area. Delivery and shipping times are approximate and are dependent upon product availability and prompt receipt by Seller of all information necessary to complete order. Any liability of Louisville Tile for non-delivery of the Products shall be limited to replacing the Products within a reasonable time or adjusting the invoice respecting such Products to reflect the actual quantity delivered.

Will Call: Where the delivery method is Will call and the product is picked up at one of our branch locations, Louisville Tile is not responsible for any damage to your vehicle due to the weight or size of our products. It is the customer’s sole responsibility to ensure that their vehicle can safely support and accommodate the weight and dimensions of the products purchased. We strongly advise customers to verify that their vehicle is rated to handle the weight of the products.

Louisville Tile disclaims all liability for any direct, indirect, incidental, or consequential damages resulting from the transportation or weight of the products. This includes, but is not limited to, damages to the vehicle’s body, suspension, or other components, as well as any related costs for repair or replacement. By completing your purchase, you agree to indemnify Louisville Tile against any related claims.

Payment Terms: Payment terms are Cash or COD except where Louisville Tile has extended credit to the Buyer. For credit accounts, Louisville Tile will invoice Buyer for the Products on or about the shipment date thereof. Payment of each invoiced amount is due within 30 days of the date of the invoice.

Distribution & Processing: To remove variability and streamline the ordering process, a 4% fee will be assessed on all orders to cover manufacturer or vendor-imposed charges including but not limited to packaging, storage, pallet costs, and energy surcharges.

Taxes: By state law, we are required to charge state tax unless you have provided us with a valid and current tax exemption certificate. Please confirm if tax is included in quotes received. Selection sheets produced in our showrooms do not include tax in estimates by default. 

Prices: Because of current volatility in material supply and freight (both domestic and import), we wish to stress that our prices are SUBJECT TO CHANGE WITHOUT NOTICE. We have been able to give notice in the past, but future price developments could make this impossible. All prices quoted are F.O.B. our warehouse, except where otherwise noted. Please reference your quote or selection sheet number to ensure pricing when placing orders.  

Stone Products: Natural stone products include variations in color, pattern, density, shading and size. Please ask about sealing recommendations with any stone product. Please remember to seal stone prior to grouting. It is recommended that stone products be dry fitted prior to installation. 

rev. 04.11.25