Terms and Conditions of Sales
Special Orders: Please allow at least ten (10) working days for all Special Orders after an order is submitted by City Sales. For special orders over $5,000 from customers without credit terms (i.e. cash, COD), or over $25,000 for customers with credit terms, a purchase order on buyer’s letterhead or signed order acknowledgement will be required. Buyer may cancel Special Orders only with the prior written consent of Louisville Tile, which we may withhold at our sole discretion. All cancellations may be subject to payment to Louisville Tile for reasonable and proper cancellation charges.
Payment for SPECIAL ORDER PRODUCTS WILL BE COLLECTED AT TIME OF ORDER WITH LOUISVILLE TILE UNLESS CUSTOMER HAS AN OPEN CREDIT ACCOUNT WITH AVAILABLE CREDIT. FOR OPEN ACCOUNT CUSTOMERS, AN INVOICE WILL BE GENERATED AT TIME OF PICK UP AND PAYMENT IS DUE ON THE DATE STATED IN THE INVOICE IN ACCORDANCE WITH OUR TERMS.
SPECIAL ORDERD MATERIAL IS NON-RETURNABLE. All special order product is to be picked up within ninety days of full order receipt into LOUISVILLE TILE DISTRIBUTORS. If not picked up, the customer may be responsible for a 50% restock fee and freight costs incurred by LOUISVILLE TILE DISTRIBUTORS.
Claims: It is the buyer’s responsibility to inspect material purchased through LOUISVILLE TILE DISTRIBUTOR locations or through direct shipment within 30 days of direct receipt or pick up/delivery and before installation. If for any reason the material is regarded as unsatisfactory, LOUISVILLE TILE DISTRIBUTORS must be notified in writing before installation is started. No claims will be allowed after tile has been installed. No claims will be made on second-grade tile. No allowance will be made after tile is installed.
LOUISVILLE TILE DISTRIBUTORS will, at it option, either (1) provide substituted material (without allowance for installation) or (2) refund to buyer the purchase price of defective materials upon their return to LOUISVILLE TILE DISTRIBUTORS in resaleable condition.
Materials may be returned to LOUISVILLE TILE DISTRIBUTORS at LOUISVILLE TILE DISTRIBUTORS’ expense only after inspection by LOUISVILLE TILE DISTRIBUTORS and after receipt of buyer of shipping instructions. LOUISVILLE TILE DISTRIBUTORS shall have no liability whatsoever for incidental or consequential damages resulting from breach of any applicable warranty or otherwise.
Returns: Special order, close out, cut sheet goods, mixed shades and installation products or any material in non-resaleable packaging are non-returnable. Stock items may be returned within 30 days of invoice under the following conditions:
• Field Tile: Four (4) full cartons only, must be the same shade and caliber.
• Trim and Mosaic: by the piece
All approved returns are subject to 25% restocking fee and must be returned within 30 days of invoice. Please note that it is the responsibility of the customer and/or their installer to figure and provide quantities of tile/material needed. LOUISVILLE TILE DISTRIBUTORS is in no way liable or responsible for any overages or shortages of material. Please note that sizes provided are nominal unless otherwise noted.
Delivery/Handling Charges: Louisville Tile delivery terms are FOB Our Warehouse. Additional charges for delivery and handling may be applied at order entry if a direct ship or delivery to location other than our warehouse is selected. Please ask your local branch customer service about delivery services and associated charges in your area. Delivery and shipping times are approximate and are dependent upon product availability and prompt receipt by Seller of all information necessary to complete order. Any liability of Louisville Tile for non-delivery of the Products shall be limited to replacing the Products within a reasonable time or adjusting the invoice respecting such Products to reflect the actual quantity delivered.
Payment Terms: Payment terms are Cash or COD except where Louisville Tile has extended credit to the Buyer. For credit accounts, Louisville Tile will invoice Buyer for the Products on or about the shipment date thereof. Payment of each invoiced amount is due within 30 days of the date of the invoice.
Credit Card Processing: A 3% convenience fee will be assessed on all credit card and certain debit card transactions to offset the rising merchant charges. Alternative payment options are always available free of charge. These include cash, check or ACH (e-check). ACH (debit cards) may also be processed fee free if done in person.
Taxes: By state law, we are required to charge state tax unless you have provided us with a valid and current tax exemption certificate. Please confirm if tax is included in quotes received. Selection sheets produced in our showrooms do no include tax in estimates by default.
Prices: Because of current volatility in material supply and freight (both domestic and import), we wish to stress that our prices are SUBJECT TO CHANGE WITHOUT NOTICE. We have been able to give notice in the past, but future price developments could make this impossible. All prices quoted are F.O.B. our warehouse, except where otherwise noted. Please reference your quote or selection sheet number to ensure pricing when placing orders.
Stone Products: Natural stone products include variations in color, pattern, density, shading and size. Please ask about sealing recommendations with any stone product. Please remember to seal stone prior to grouting. It is recommended that stone products be dry fitted prior to install.